Terms of Service

01What DropIQ Is, and What It Is Not

DropIQ is a subscription-based ticket intelligence and alert service. We monitor publicly available information published by select primary and secondary ticketing platforms, and we surface changes in that public information (such as a new event going on sale, a price change, or an item selling out) as structured alerts and related intelligence. Depending on your subscription, these alerts and features are delivered primarily through our Discord community and bot, and may also be delivered by email or other notification channels.

The Service is informational only. DropIQ is not a ticketing platform, ticket seller, ticket broker, box office, or marketplace. We do not sell, resell, issue, fulfill, transfer, guarantee, or hold tickets, and we do not process ticket transactions. Any purchase you make is made directly with a third-party ticketing platform or seller, on that party's own terms, and is solely between you and that party.

No affiliation. DropIQ is an independent service. We are not affiliated with, endorsed by, sponsored by, or otherwise connected to any ticketing platform, venue, promoter, artist, performer, sports league, or team that may be referenced in the Service. All product names, company names, trademarks, service marks, and logos referenced in the Service are the property of their respective owners, and any reference to them is for identification and informational purposes only.

No account linking. DropIQ does not require you to connect, and we do not ask you for, any login credentials for any third-party ticketing platform. We do not access, operate, or act as an agent for your accounts on any ticketing platform.

02Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Service. The Service is intended for adults. By using the Service, you represent and warrant that you meet these requirements, that the information you provide to us is accurate and complete, and that your use of the Service complies with all laws and regulations that apply to you. We may refuse, suspend, or terminate access for any person at our discretion, including any person previously removed from the Service.

03Your Account

To access most features, you create a DropIQ account by authenticating through Discord ("Discord OAuth"). When you do so, you authorize us to receive certain information from Discord as described in our Privacy Policy, and you allow our systems to associate your subscription with your Discord identity so that the correct access and roles can be assigned.

You are responsible for your account and for all activity that occurs under it, whether or not you authorized that activity. You agree to keep your account information current, to maintain the security of your Discord and DropIQ credentials, and to notify us promptly at help@dropiq.fm if you suspect any unauthorized use of your account. You may maintain only one DropIQ account, and you may not create an account using false information or on behalf of anyone other than yourself or an entity you are authorized to represent.

04Subscriptions, Billing, and Renewals

Access to paid features requires an active subscription. We offer different subscription tiers and add-ons, and the features, delivery cadence, and current price of each are described at the point of purchase. Prices, tiers, features, and any introductory or founder pricing are subject to change as described in Section 6 and may be presented differently to different audiences (for example, our Fan and Broker cohorts).

Payment processing. Payments are processed by our third-party payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your selected payment method for the applicable subscription fees, add-on fees, and any taxes, and you agree to Stripe's applicable terms. You are responsible for keeping your billing information accurate and current. We do not store full payment card numbers; those are handled by Stripe.

Automatic renewal. Unless otherwise stated at purchase, subscriptions renew automatically at the end of each billing period (for example, monthly or annually) at the then-applicable rate for your tier, using your payment method on file, until you cancel. By subscribing, you authorize these recurring charges. You can review and manage your subscription through the Stripe Customer Portal linked from your account.

Introductory and founder pricing. From time to time we offer introductory pricing (such as a reduced-price first month or first week) and founder pricing that is gated by subscriber count rather than by a coupon code. Introductory offers convert to the applicable standard or founder rate at the end of the introductory period unless you cancel before it ends. Where we offer founder pricing, the specific terms (including how long a founder rate is held, what happens at the end of that period, and whether founder status is retained after a lapse in subscription) are those in effect and disclosed at the time you subscribe. Founder rates are tied to a continuous, active subscription and are not transferable.

Taxes. Stated prices may not include applicable taxes. You are responsible for any sales, use, value-added, or similar taxes associated with your subscription, except for taxes based on our net income.

05Cancellation and Refunds

You may cancel your subscription at any time through the Stripe Customer Portal linked from your account. When you cancel, your subscription remains active through the end of the billing period you have already paid for, and it will not renew after that. Cancelling does not delete your account; see our Privacy Policy for how we retain and delete data.

Except where a refund is required by applicable law, subscription fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or periods during which you did not use the Service. We may, at our discretion, issue a refund or credit in individual cases, and doing so does not obligate us to do so in any other case. If we terminate your account for a breach of these Terms, you are not entitled to a refund.

Following cancellation, payment failure, or refund, your access and Discord roles tied to the subscription will be removed within a reasonable period.

06Changes to Pricing, Features, and the Service

We are actively developing the Service. We may add, change, suspend, limit, or discontinue any part of the Service, including alert types, delivery cadence, supported platforms, community features, tiers, and pricing, at any time. If we make a material change to the recurring price of an active subscription, we will provide notice and the change will take effect at your next renewal, and your continued use after the change takes effect constitutes acceptance. If you do not agree to a price change, you may cancel before it takes effect.

07The DropIQ Community and Member Conduct

Much of the Service is delivered through a Discord community. Your use of Discord is also governed by Discord's own terms and policies, and we are not responsible for Discord's availability, conduct, or practices. We may set and enforce community rules, assign and remove roles, and moderate, restrict, or remove content and members in our discretion to keep the community functional and safe.

The community may include channels where members discuss the market, share information, or interact with one another. DropIQ is not a party to, and is not responsible for, any interaction, communication, arrangement, or transaction between members. Any dealings you enter into with another member, including any purchase, sale, trade, or exchange of tickets arranged through or around the community, are solely between you and that member and are entirely at your own risk. We do not verify, endorse, broker, guarantee, escrow, or process any such dealing, and we are not responsible for the conduct of any member.

08Acceptable Use and Prohibited Conduct

The Service, including its alerts, intelligence, data, and content, is provided for your own personal use under your subscription. You agree that you will not, and will not permit anyone else to:

• Copy, scrape, harvest, redistribute, resell, sublicense, syndicate, republish, or commercially exploit any alerts, data, intelligence, or other content from the Service, or use the Service to build or populate a competing or derivative product, dataset, or alert feed;
• Share, resell, or provide access to your subscription, account, roles, or any DropIQ channels or content with or to any person who does not hold their own valid subscription;
• Access or attempt to access the Service through any means other than the interfaces and instructions we provide, or use any bot, scraper, crawler, or automated means to access, monitor, or copy any part of the Service not expressly permitted by these Terms;
• Interfere with, disrupt, overburden, probe, or attempt to gain unauthorized access to the Service, our accounts, our systems, or any connected network, or circumvent any security, rate-limiting, or access control we use;
• Reverse engineer, decompile, or disassemble any part of the Service, except to the extent that restriction is prohibited by law;
• Use the Service to violate any law or regulation, or to violate, or to facilitate or encourage any other person to violate, the terms of service, rules, or technological access controls of any ticketing platform or other third party. This includes using the Service in connection with circumventing any ticketing platform's security measures, purchase limits, queueing systems, or order rules, or in connection with conduct prohibited by the Better Online Ticket Sales (BOTS) Act of 2016 or any similar federal, state, or local law;
• Use any automated ticket-purchasing software, or use the Service to acquire tickets in excess of posted limits or in violation of a platform's rules;
• Harass, threaten, defame, impersonate, or harm any other member, our staff, or any third party, or post or transmit content that is unlawful, infringing, malicious, or otherwise objectionable;
• Collect or use other members' information for any purpose other than as the Service intends, or send unsolicited communications to members; or
• Upload or transmit any virus, malware, or other harmful code.

Because the Service relies on access to publicly available information, your compliance with this section is important to the integrity and continued availability of the Service. We may investigate suspected violations and may suspend or terminate access, with or without notice, for conduct we determine, in our discretion, violates these Terms or harms the Service, other members, or any third party.

09No Guarantee of Accuracy, Availability, or Outcomes

The alerts, prices, availability indicators, and other intelligence we provide are derived from third-party sources that we do not control and that change constantly. We do not guarantee that any alert or information is accurate, complete, current, or delivered within any particular time, and information may be delayed, missing, duplicated, or incorrect for many reasons, including changes by the underlying platforms, technical issues, or interruptions to the Service.

You understand and agree that:

• An alert is not a guarantee that any ticket is, was, or will be available, that any price is accurate, or that you will be able to complete any purchase;
• Tickets and inventory may change, sell out, or be repriced at any time, including before, during, or after an alert;
• Different subscription tiers may receive alerts on different delivery schedules, and we do not guarantee any specific speed advantage or outcome; and
• You are solely responsible for your own decisions and purchases, for verifying details directly with the relevant ticketing platform, venue, or box office, and for complying with the rules that apply to any purchase you make.

10Third-Party Platforms, Services, and Links

The Service depends on and references third-party platforms and services, including Discord, Stripe, and various ticketing platforms, and may contain links to third-party websites. We do not control these third parties, we are not responsible for their content, availability, practices, or terms, and we do not endorse them. Your use of any third-party platform or service is governed by that party's own terms and privacy policy, and any dispute you have with a third party is between you and that party.

11Intellectual Property

The Service and all of its contents, features, and functionality, including software, code, text, graphics, designs, the structure and arrangement of our content and community, and the DropIQ name, logo, and other marks, are owned by DropIQ or its licensors and are protected by intellectual property and other laws. Subject to your compliance with these Terms and your active subscription where required, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own personal, non-commercial use. We reserve all rights not expressly granted. You may not use the DropIQ name, logo, or marks without our prior written consent.

12Your Submissions and Feedback

The Service may let you submit content, including venue suggestions, requests, messages, and other input, and you may send us feedback, ideas, or suggestions ("Submissions"). You represent that you have the right to provide your Submissions and that they do not violate any law or any third party's rights. You grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, and otherwise exploit your Submissions in connection with operating, improving, and promoting the Service, without any obligation or compensation to you. We are free to use any feedback or suggestions you provide without restriction.

13Copyright Complaints

We respect intellectual property rights and respond to notices of alleged copyright infringement consistent with the Digital Millennium Copyright Act (DMCA). If you believe content available through the Service infringes a copyright you own or control, please send a notice to help@dropiq.fm that includes: identification of the copyrighted work; identification of the material you claim is infringing and information reasonably sufficient to locate it; your contact information; a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or are authorized to act on the owner's behalf; and your physical or electronic signature. We may remove material, and in appropriate cases may disable or terminate accounts of repeat infringers.

14Communications

By creating an account or providing your contact information, you agree that we may send you communications relating to the Service, including account, transactional, security, and administrative messages (such as signup and cancellation confirmations and service notices), through email, the Discord platform, or in-product notifications. These messages are part of the Service, and you may not be able to opt out of essential transactional and service messages while you maintain an account. We may also send promotional messages, and you can opt out of those at any time by following the unsubscribe instructions in the message or by contacting us at help@dropiq.fm. See our Privacy Policy for more detail.

15Suspension and Termination

You may stop using the Service at any time and may cancel your subscription as described in Section 5. We may suspend or terminate your access to all or part of the Service at any time, with or without notice, if we believe you have violated these Terms, if your conduct may harm the Service, other members, us, or a third party, if required by law, or for any other reason in our discretion. Upon termination, your right to use the Service ends, and the provisions of these Terms that by their nature should survive (including Sections 1, 8 through 13, and 15 through 22) will survive.

16Disclaimers

17Limitation of Liability

18Indemnification

You agree to indemnify, defend, and hold harmless DropIQ and its members, managers, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or any rights of any third party, including any ticketing platform or other member; or (d) any dispute between you and any other member or third party. We may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us.

19Dispute Resolution, Arbitration, and Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to bring a lawsuit in court and to have disputes decided by a judge or jury.

Informal resolution first. If you have a dispute with us arising out of or relating to the Service or these Terms (a "Dispute"), you agree to first contact us in writing at help@dropiq.fm and to describe the Dispute and the relief you seek. You and we agree to attempt in good faith to resolve the Dispute informally for at least thirty (30) days before starting an arbitration or, where permitted, a small claims action.

Binding arbitration. Except as provided below, any Dispute that is not resolved informally will be resolved by binding individual arbitration, rather than in court, administered by a recognized arbitration provider such as the American Arbitration Association (AAA) or JAMS under its applicable consumer arbitration rules. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitration will take place in the State of New York, or may be conducted by telephone, video, or written submissions, or at another mutually agreed location. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions. Either you or we may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to protect intellectual property rights or to stop unauthorized access to or misuse of the Service.

Class action waiver. You and we agree that each may bring claims against the other only on an individual basis, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and brought in the state or federal courts located in New York, New York.

30-day opt-out. You may opt out of this arbitration and class action waiver section by sending written notice to help@dropiq.fm within thirty (30) days after you first become subject to these Terms. Your notice must include your name, your DropIQ or Discord account identifier, and a clear statement that you want to opt out of arbitration. If you opt out, the rest of these Terms still apply.

20Governing Law and Venue

These Terms and any Dispute are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and consistent with the Federal Arbitration Act. Subject to the arbitration section above, you and we agree to the exclusive jurisdiction of the state and federal courts located in New York, New York for any matter not subject to arbitration.

21Changes to These Terms

We may update these Terms from time to time. If we make changes, we will post the updated Terms with a new "Last Updated" date, and, if the changes are material, we will provide additional notice as appropriate. Changes are effective when posted unless stated otherwise. Your continued use of the Service after the updated Terms take effect constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription.

22General

These Terms, together with our Privacy Policy and any terms presented at the point of purchase, are the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject. If any provision is found unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent, and any attempt to do so is void; we may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets. We are not liable for any delay or failure to perform caused by events beyond our reasonable control. Section headings are for convenience only.

23Contact

If you have questions about these Terms, contact us at:

Chaz Ventures LLC d/b/a DropIQ
Mailing address available on request — email help@dropiq.fm
Email: help@dropiq.fm